FAQs
1. Question: Is the tap water safe to drink in hotels?
Answer: We do not advise that you drink the tap water, even though some hotels may claim that their tap water is purified and safe.
Usually all rooms have a water heater or thermos and boiled water is available 24/7 free of charge. Bottled water is also available in stores and at street stalls.
2. Question: Do the hotels have non-smoking rooms?
Answer: Yes. All star-rated hotels have non-smoking rooms or floors. Guests who check in earliest usually have priority over those checking in later for the non-smoking rooms.
3. Question: Is the baby's cot available?
Answer: Yes. Star-rated hotels will usually provide cots for babies under 2 years old free of charge.
4. Question: Can I rent a wheelchair at the hotel?
Answer: Hotels will provide wheelchairs for their registered guests free of charge but as there might not be sufficient chairs, they are assigned on a first arrival priority.
5. Question: Is Internet access available in hotels in China?
Answer: More and more hotels have internet access in guest rooms. If your hotel does not, the service is available at the hotel’s business center. There is an extra charge.
6. Question: Do the hotels have swimming pools?
Answer: Not all hotels have swimming pools. You can get more information on this by using our
China Hotel Search
7. Question: What time can I check in and check out of the hotel?
Answer: Usually check in is after 14:00 (2 p.m.) and check out is before 12:00 noon, otherwise there might be extra charges. We can confirm these times when making your reservations.
