FAQs
Question: Is the tap water safe to drink in hotels?
Answer: We do not advise that you drink the tap water, even though some hotels may claim that their tap water is purified and safe.
Usually all rooms have a water heater or thermos and boiled water is available 24/7 free of charge. Bottled water is also available in stores and at street stalls.
Question: Do the hotels have non-smoking rooms?
Answer: Yes. All star-rated hotels have non-smoking rooms or floors. Guests who check in earliest usually have priority over those checking in later for the non-smoking rooms.
Question: Is the baby's cot available?
Answer: Yes. Star-rated hotels will usually provide cots for babies under 2 years old free of charge.
Question: Can I rent a wheelchair at the hotel?
Answer: Hotels will provide wheelchairs for their registered guests free of charge but as there might not be sufficient chairs, they are assigned on a first arrival priority.
Question: Is Internet access available in hotels in China?
Answer: More and more hotels have internet access in guest rooms. If your hotel does not, the service is available at the hotel’s business center. There is an extra charge.
Question: Do the hotels have swimming pools?
Answer: Not all hotels have swimming pools.
Question: What time can I check in and check out of the hotel?
Answer: Usually check in is after 14:00 (2 p.m.) and check out is before 12:00 noon, otherwise there might be extra charges. We can confirm these times when making your reservations.
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